Description

*Please note: resume is required for this position.

Pay Rate: $14.25/hour

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform day-to-day tasks to support assigned area with meeting business needs while satisfying internship requirements
• Answer guest inquiries regarding marketed offers and communications applying discretion while adhering to property goals and policies when determining appropriate corrective action
• Work in Island Passport, Hotel and/or Call Center as scheduled (must meet or exceed expectations for each position while in the role)
• Maintain integrity and accuracy of various databases in order to increase efficiency and success of guest contact
• Manage treatment and affective administration of returned mail
• Prepare ongoing analysis reports focusing on the system or program integrity
• Manage a series of guest correspondence initiatives
• Provide support for market analysis initiatives
• Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs

• Complete special projects to support assigned area with meeting business needs while satisfying internship requirements
• Provide accurate and consistent support in assigned department

* Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements.

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Required:

• High School Diploma/GED or equivalent experience
• Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed

Preferred:

• Previous guest service experience

Skills

Required:

• Accurate and detail-oriented
• Highly organized and ability to adapt quickly to changing priorities
• Excellent verbal and interpersonal communication skills
• Excellent problem solving skills

Abilities

Required:

• Ability to work fast and efficiently
• Ability to follow established dress code policies and practice good personal hygiene
• Ability to interact with guests, coworkers and management in a professional and courteous manner
• Ability to manage projects in a timely and efficient manner
• Ability to independently complete multiple tasks in a professional manner
• Ability to serve both internal and external customers

REQUIRED TRAINING

• Treasure Island guest service training
• Any position-related training as determined by division director

PHYSICAL DEMANDS

• Must be able to walk and / or stand for long periods throughout the day
• Must have a good sense of balance, and be able to bend, kneel and stoop
• Must have the ability to independently lift up to 25 pounds on a frequent basis
• Must be able to perform repetitive hand and wrist motions
• Must have good eye hand coordination

WORKING ENVIRONMENT

• Work may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke
• Must be willing to work a flexible schedule including all shifts, weekends and holidays
• Occasionally must deal with angry or hostile individuals
• High volume direct public contact