USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum and Sports Arena) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family and we are driven to succeed by our commitment to USCâs core values.
We are seeking a Marketing Manager to join our rapidly growing team.
This position is responsible for all marketing assets for shows at the Coliseum. This position will work in conjunction with artist management, Radio/TV, and sales teams to create and develop an effective marketing plan that will reach the correct demographic and target customers appropriate for each show.Â This position will also be responsible for maintaining and tracking budgets to make sure funds are allocated correctly.
Manages day-to-day marketing operations and supervises staff, as assigned. Participates in development of marketing and sales goals, objectives, plans and strategies. Assists in determining target markets.
Administers programs to promote awareness of department services and/or products within the University community and/or to the general public, such as direct mail, telemarketing, advertising, publicity, community relations, promotional activities, special events, etc.
Develops, produces and distributes publications and other promotional materials for department marketing and public relations purposes.
Develops and implements market research instruments or utilizes standard market research instruments to collect information necessary to market department goods and/or services. Plans and conducts surveys, as appropriate.
Designs and produces marketing reports for department and/or University use.
Establishes and maintains contacts with internal and external marketing professionals and vendors such as artists, designers, photographers, mailing houses, postal service, list brokers, advertising representatives, media contacts, etc. Responsible for the development and execution of marketing and promotional plans. Collaborates with marketing team, tour directors, talent buyers, and the Director of Booking at the Coliseum to plan and oversee the marketing spend. Develop and implement long-term marketing initiatives.
Create and manage digital cross-promotional opportunities and partnerships.
Generate and adhere to the marketing budget. Book and account for all advertising and media, ensuring funds are allocated to correct partners. Prepare advertising settlements for each show
Oversee, design, build and maintain social media presence, research current trends and apply current promotions. Manage social media agency and track performance against KPIs. Run point for setting up account access with artists. Keep up with current social trends to ensure the social strategy remains current.
Promote stadium to industry and public alike in support of Sales & Marketing Team, including offering building tours to the general public.
Provide event support for traditional ticketed and special events, including community outreach. Provide additional support for special projects as needed (renovation, legacy, centennial. etc.)
Oversee and evaluate show performance, making adjustments to meet marketing strategy in changing market or competitive conditions. Measure and report performance of all digital marketing campaigns and assess against return on investment goals.
Supervise PR & publicity, advance press interviews, secure and coordinate artist availability for promotions with management, label, and public relations agencies.
Collaborate with agencies and vendor partners like Ticketmaster and AXS on marketing opportunities for shows, emails, banners, and promotions. Develop promotional, advertising partnerships with websites that can reach targeted demographics.
Research new technology companies and develop personal relationships with them.
Develop and pitch promotions to media outlets. Contact radio and schedule radio time and set up giveaways. Negotiate rates and contracts with various media outlets. Buy ad space via the internet/apps (YouTube, Google, Yahoo, Pandora, Spotify, etc.) for shows, festivals, venue advertisements, and tours.
Develop additional marketing opportunities to increase ticket sales when needed. Keep up with current marketing and social media trends to brainstorm new ideas and concepts for assets and promotions to market events.
Work with marketing team and artist management to strategize new ways to market shows and reach the correct audience.
May be responsible for other duties day of the show, including but not limited to overseeing house photographers, direct management of venue websites, live updates on social media day of show, escort media, coordinate meet and greets and guest list.
Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum education
Minimum Experience: 3 years, Combined education/experience as substitute for minimum experience
Minimum Field of Expertise: Thorough knowledge of marketing and business management.Knowledge of the principles, practices, concepts and methodology of marketing.Demonstrated verbal and written communication skills.
What We Prefer:
Preferred Education: Masterâs Degree
Preferred Experience: 3 Years
The Trojan Family Rewards:
We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families including:
Benefits:Â dental and vision plans, tuition assistance for our employees and their families, paid time off, flexible spending accounts, 2:1 retirement plan contributions, child care centers and up to $50,000 housing subsidy. And because we are a qualifying public service organization, you may qualify for Public Service Loan Forgiveness (PSLF) for educational loans. Donât believe us? Visit benefits.usc.edu.
Perks: discounts toÂ USCÂ sporting events,Â USCÂ Bookstores, wireless plans, travel, accommodations, and local entertainment.Â
Career Growth: We are the largest private employer in Los Angeles offering tremendous development opportunities in multiple fields and industries. The Trojan Network connects current and previous members of the Trojan family to create an endless professional network.
This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!
As an equal opportunity employer, USC values and promotes diversity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members.
USC has great minds that transform the world with their talents and research. Will you be one? Join us!
Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum educationMinimum Experience: 3 years, Combined education/experience as substitute for minimum experienceMinimum Field of Expertise: Thorough knowledge of marketing and business management. Knowledge of the principles, practices, concepts and methodology of marketing. Demonstrated verbal and written communication skills.
Internal Number: REQ20086148
USC’s Viterbi School of Engineering has been one of the economic engines in Southern California and a vital hub in the California economy. The technical innovations and ideas generated by the Viterbi faculty and research community have resulted in countless innovations, many becoming the foundations for new companies, products and services. The thousands of students graduating each year bring new ideas and vitality to companies in California and beyond. With an annual research budget exceeding $205M each year, more than 46 research centers and institutes, more than 180 faculty members, 7,800 students and over 60,000 impassioned alumni world-wide, the Viterbi School is addressing some of the world’s great challenges.