Maximizes the efficiency and delivery of services to clients by planning, scheduling, and overseeing the marketing and sales support functions for a team. Performs work directly related to CBRE's general business operations, interprets and executes CBRE Sales and Marketing departmental policies and procedures, formulates and implements new procedures and processes within the team consistent with corporate objectives. Assists in administration of business affairs for the Sales and Marketing departments.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Plans, coordinates, schedules and oversees the workload, deadlines and day-to-day activities of the Sales team support members to ensure effective delivery of services.
Maximizes sales team's productivity, improves efficiencies and manages costs through review, analysis and implementation of streamlined, effective administrative, marketing and operational processes.
Oversees the recording, tracking and monitoring of office transactions to include listings and sales/leases. Monitoring may include expenses, client reimbursements, vouchers, commissions and pipelines.
Interfaces directly with the clients, including taking them on property tours, resolving routine issues and responding to pricing and/or non-routine inquiries.
Consults with the Sales Professionals and provides recommendations on marketing practices and strategies to maximize value for the team's clients, recommending the best way to market the property.
Coordinates the production of direct marketing campaigns for sale or lease of properties to include customized property information materials, comparable market analyses, market and industry research, and targeted mailing lists.
Ensures team members compile required data from designated resources, and coordinates the design and production of the marketing materials.
Provides feedback and recommendations for the recruitment, selection, promotion and advancement, corrective action and termination of employees. Provides input for staff member's performance review.
Mentors and coaches junior sales team members to further develop core competencies required to continuously improve client services, operational efficiencies, teamwork and the professional image of CBRE.
Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES
No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance, and/or training to coworkers. Coordinates and assigns tasks to co-workers within a work unit and/or project.
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.
